Customer Service

I can't log into my account

If you cannot log into your account, follow the steps below:

  • Make sure you are using the same email address and password you registered with.
  • If you can't remember your password click on the 'Forgot Your Password?' link on the login page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
  • If after this you still can’t login, contact our Customer Support Team at giving as much detail as you can about the issue including screen shots of any error message you get and what you’ve done so far to try to resolve it.

Can I contact you if I'm not the account holder?

We're happy to hear from anyone who has a general query about shopping with, however if you are contacting us about an order or an account then you do need to be the account holder. We also ask that you use the email address that you registered with us so we can verify your details.

You may email us directly at or ask questions on Contact Us page.

I don't seem to be receiving my emails/newsletters from you?

After you create account and place an order, you should receive a variety of emails from us, which include newsletters if you have signed it up, Order and Return Confirmation emails and any responses from our Sales Team. There may be a number of reasons you're not getting these from us.

  • Your email software may be marking our emails as junk mail. To stop this from happening, please add 'Contact', '' and '' to your email address book.
  • Make sure you typed in the correct email address when you created account with us. Just login to your account (if you can remember which email address you used) to check this.
  • If after this you are still having trouble, contact our Customer Support Team at giving as much detail as you can about the issue and we will try our best to help.

How do I change details on my account?

You can log into your account anytime. Once you are logged in you can change your:

  • Password
  • Email Address
  • Default Shipping Address
  • Default Billing Address

It's worth checking every once in a while just to make sure we have the right details for you.

Do I have to create an account to shop with you?

No, you may not, but it's strongly recommended that you register an account before you shop with us.

Here are benefits if you have an account:

  • Order easily without having to fill in your details every time you shop with us.
  • Receive benefits such as order tracking, regular newsletters, and exclusive discount/promos and special offers.

Can I sign up for your newsletter?

Yes you can and it's really easy to do!

There are two ways to register for the newsletter: Click here to set up an account with us. This also means when you are ready to start shopping, you will have a head start. Or you can sign up at the right bottom of every page.

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