Frequently Asked Questions

How Can I Pay? currently accepts Paypal for payment. If you don't have a paypal account, you can also finish payment by using Visa, MasterCard, American Express, Maestro or other payments that paypal accepts without log into Paypal. Your details are safe with us as we take security very seriously indeed.

Will I be charged customs and import charges?

The buyer could be required by law to pay customs duty on order ship to Western Europe. The appropriate charges could be required when the customer receives the parcel. Although we are always trying to minimize the amount of customs duty, it still highly depends on receiver’s overnment customs policy.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

I payed for express shipping but I am in a country which requires customs duty. How can I deal with this?

For your benefit, we will ship your order by regular mail. Customs duty is out of our control. We will refund your payment for express shipping to your Paypal account within 7 days. We have been forced to make this change for all our customers, who resided in customs duty countries. We sincerely apologize for any inconvenience this may cause you.

Are there any considerations when using express shipping? is happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you may not be surprised by charges you were not expecting.

Notice: If you choose express shipping, please remember to leave your contact number, this is required for express shipping.

How about APO/FPO/DPO Shipping?

We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered to. For the US territories, please leave a comment when you placing the order. For example, if you were in Guam, or Puerto Rico, you could state Guam, Puerto Rico in the country section. Customers from Brazil should leave a message to provide us with your 11-digit CPF as your customs needs it.

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