Return Policy

Requirements for Returning or Exchanging Items

  • a. Items must be received within 90 days from the shipping date;
  • b. Items must be received unused (without the smell of perfume), not in damaged or worn condition;
  • c. Sale items or Gift items are not able to be returned or exchanged;

How to Return an Item

  • a. Send an email to support@nextcanvasbackpack.com
  • b. Ask for a RMA number (Return Material Authorization) from our Customer Support Team
    • i. RMA number can help you to avoid the export custom taxes
    • ii. RMA number can help you to track your returned order
    • iii. RMA number has no expiration
  • c. Return address
    • i. Return address will be provided by NextCanvasBackpack.com Customer Support Team, together with a RMA number, via email.
    • ii. The return address is located in USA or China
  • d. Send the returned product to our returning address
  • e. Send a picture of the return receipt to NextCanvasBackpack.com at support@nextcanvasbackpack.com

Return Shipping Fee

In general, you are responsible for the return shipping fee, unless there was an error on NextCanvasBackpack.com's part (such as incorrect item, size, or color), we will take care of the return shipping fee, or provide you with an alternative solution.

Exchanges (General Information)

Exchanges are not available at NextCanvasBackpack.com. We are able to help you return the items and purchase other items if you prefer. Please contact NextCanvasBackpack.com's Customer Service at support@nextcanvasbackpack.com if you would like to do this.

Refunds (General Information)

  • a. Returned items are subject to verification of error by our QC team. We will do this once we've received the item you've returned.
  • b. NextCanvasBackpack.com will complete the refund in 7 days after receiving your returns and verification. support@nextcanvasbackpack.com will send you an email to inform you that NextCanvasBackpack.com has received your returns. 7 days later, you will get a confirmation email from PayPal regarding your refund.